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Chelsfield Motor Works is a friendly, family-run garage, and has been providing MOT, servicing, repair and bodyshop services to local customers for over 42 years.
In Chelsfield Motor Works’ most recent customer survey, 100% of customers rated the service they received as good or excellent. The friendly and courteous service and the courtesy vans that pick up and drop off their customers locally were particularly commented on. One of the thank you letters they regularly receive summed up how their customers feel. JTS wrote:
“It’s rare these days to find any commercial company where customer care and satisfaction is as much as part of the ethos as it is in Chelsfield Motor Works.”
Chelsfield Motor Works takes pride in its relationship with the local community, often donating money to local schools and charities, and taking local school leavers on for work experience and apprenticeship, and supporting the annual Chelsfield Village Fair.
In 2012, Chelsfield Motor Works has decided to go a step further and focus on helping a local charity, The Maypole Project, http://www.themaypoleproject.co.uk, which works with children with complex medical needs and their families, promising to do its best to help raise the profile of the charity as well as money to help it deliver its services to over 170 families, as well as its national helpline.
One of the reasons Chelsfield Motor Works has built up a loyal customer following is that they are trusted by their customers. As they would put it, if it ain’t broke, they won’t fix it.
Their services include:
■MOT Testing Station
■Servicing - all makes of vehicles
■Repairs to all makes of vehicles
■Bodyshop
■Vehicle Diagnostics
Chelsfield Motor Works has a VW Transporter shuttle bus and 2 Renault Megane cars providing a free local regular transport service covering the Orpington area, taking customers whose cars are with them for the day to their homes, handy transport links or workplace.
For more information or to book your car in, call them on 0844701 3604.
Dave Sanderson set up DMS Auto Services 20 years ago, after having worked as a self-employed mobile mechanic for several years.
The business has built up a large, loyal customer base and offers the full range of customer services including routine servicing and repairs, MOT testing, and air conditioning. It is also a brake and clutch specialist and - for the last six years - it has been carrying out LPG conversions, which have proved very popular with businesses and members of the general public keen to make savings in the face of rising fuel costs.
DMS has three fully qualified technicians, including Dave, all of whom have been trained through the apprenticeship route, which gives just the right mix of hands-on practical experience and theory. The team also has a fourth member, another apprentice now in his second year of training.
Dave has recently invested more than £30,000 in diagnostic equipment, giving DMS the ability to undertake everything a main dealer can do, from ECU Coding through the full range of services, for more than 80 per cent of the vehicle marques that are on the road.
It’s part of a strategy to ensure that DMS can provide a high quality service at value for money prices for motorists throughout South East Wales and beyond.
For more information visit www.dmsautoservices.co.uk
Set up in 1984 AE Smith Autos has a team of two technicians and one office worker (Andy’s wife, Jeanette), and provides high quality servicing and repairs to private and fleet customers.
Fully committed to training up the next generation of technicians, Andy has taken on apprentice James Drew, who has been with the business for seven months and has made such a promising start on his training programme that it has been compressed by the college from three years to two, allowing him to make faster progress in his chosen career.
Andy has recently invested in new hardware and the Autowork Online system, which is enabling the business to keep effective records more easily, and is also making VRM look-up, and accessing technical data, much simpler.
Having recently opted to move to Motex as its chosen supplier, AE Smith Autos is also using the system to simplify its parts ordering with the company.
“We believe in investing in people and equipment so that we can offer everything that the big operators can. We have all the latest diagnostic equipment in the workshop and this latest investment in office systems brings us bang up to date so that we can continue to combine efficiency with quality, value and the level of personal service that our customers prefer.”
Seafield Coachworks is one of Edinburgh’s leading independent garages, having been set up in 1951 as an accident and damage repair centre.
Now under the management of Billy Neish, the third generation of his family to run the business, Seafield also offers full servicing facilities including windscreen repair and laser wheel alignment. It also has extensive stocks of tyres, batteries, exhausts and bulbs to ensure that it can act as a one-stop shop for most of its customers’ needs.
Billy says that Seafield has maintained its position as a major player on the local scene by listening to what its customers want, and investing in staff and in new equipment and technology. The company’s website, for example, offers advice on safety checks motorists can do easily for themselves, and on things to look out for that may indicate a visit to the garage is in order.
At Autosafe Clifton in York, the team has been offering high quality service and repair facilities for over 30 years, and the current four-strong technical team, headed by owner Jon Hedison, has 50 years’ experience to call upon.
The business also offers fast-fit tyres, batteries and exhausts, and is an MOT test centre of excellence, making it a highly convenient, one stop shop for local motorists.
The business invests in ongoing training for all employees and has an apprentice scheme to grow its own talent.
It has invested significantly in its website, which offers facilities to book servicing and MOT tests online, as well as to send in technical queries for the team to assist with.
Now being run by Robert Goddard, representing the fourth generation of the Goddard family to be involved in the business, JW Goddard occupies a rural location and has a thriving business with private motorists from within an eight mile radius - and has also embraced the challenge provided by a large slice of locally-based, large fleet business, which it is able to service as part of the myFavouriteGarage.com network, which is an approved supplier to a number of large vehicle fleets.
Robert says: “We have been members of the Retail Motor Industry Federation (RMI) for nearly 100 years. We have also been members of the myFavouriteGarage.com network since it was launched, having been approached by APD Cotswold to join up to provide support to business customers in this part of Gloucestershire.
“We may be a long-established business but we are committed to moving on with new developments, so we have committed to ongoing training and we now have two technicians who have received the Automotive Technician Accreditation (ATA).”
The business also has a further apprentice technician, and administrative support.
Robert says: “One thing has not changed over the years. We believe it is important to take the time to listen to the customer who brings their car or van in to us. They need to talk to a technician who is willing to go out with them for a test drive, and will take the time to get to the root of a problem, especially if it is something hard to locate, such as an intermittent noise.
“Communication really is the key.”
It all started when they booked in a young driver’s VW Golf for service - the driver’s father arrived to pay the bill in a Ferrari. The service team fixed a problem with the Ferrari’s engine management light at no charge, leaving such a good impression of their abilities and their attitude that he later told a friend in Marbella of his experience.
Clearly a man who values good service, the friend called Stanley Green Service Centre and advised them that he was shipping his car over to them for servicing and MOT testing. Having carried out the work, the team was asked to collect the customer from the airport to be reunited with his car.
It was all in a day’s work for Stanley Green Service & MOT Centre, whose management, led by Clare Muir, places a strong emphasis on customer service. Feel-good extras such as vehicle collection and delivery, mini valets and free puncture repairs, are all designed to boost customer satisfaction and generate repeat business.
Open seven days a week, Stanley Green offers service and repair, MOT testing, tyre and exhaust fitting, and also has a thriving used car sales operation.
Staff training is a key priority to ensure that everyone from the receptionist through to the technicians and the sales team offer a highly efficient and professional service. The team currently includes two apprentices, as the business believes in doing its bit to train the technicians of tomorrow.
Clare Muir says: “We find that being a member of myFavouriteGarage.com enables us to buy a range of products and services at very keen prices. This helps us to keep our costs down so that we can offer customers a highly competitive price across our full range of services.”
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